FAQs & Gallery

Frequently Asked Questions (FAQ) - Pixel Tech Repair

Welcome to our Frequently Asked Questions (FAQ) page! Here, we have compiled a list of common questions and their corresponding answers to assist you in finding quick solutions for your tech repair needs. If you have any additional inquiries or require further assistance, feel free to contact us for more information. We are here to help!

1. What types of devices do you repair?
Our repair centre specializes in repairing a wide range of devices, including smartphones, tablets, laptops, desktop computers, gaming consoles, and more. Whether you have a broken screen, software issue, or hardware malfunction, our skilled technicians can provide reliable repairs for various makes and models.

2. How long does the repair process usually take?
The repair time can vary depending on the complexity of the issue and the availability of parts. For common repairs, such as screen replacements or battery replacements, we strive to complete the service within a few hours. However, for more intricate problems, the repair process may take longer. Our team will provide you with an estimated timeframe during the initial assessment.

3. Do you offer a warranty on repairs?
Yes, we stand behind our workmanship and offer a full lifetime labour warranty on all standard repairs. The specific warranty period may vary depending on the type of repair performed. Our team will provide you with the details of the warranty coverage for your specific repair job.

4. Can I get a price estimate before proceeding with the repair?
Absolutely! We understand the importance of transparency and want to ensure you are aware of the expected cost. Our technicians will diagnose the issue and provide you with a detailed price estimate for the repair. Rest assured that there are no hidden fees, and we only proceed with the repair after receiving your approval.

5. Is it necessary to make an appointment for repairs?
While walk-ins are welcome, we highly recommend scheduling an appointment to ensure prompt service and minimize waiting times. By making an appointment, we can allocate dedicated time for your repair needs and provide you with a smoother and more efficient experience.

6. What should I do if my device gets damaged again after the repair?
In the rare event that you encounter any issues with your device after the repair, please reach out to our support team immediately. We will evaluate the situation and provide the necessary assistance. Our goal is to ensure your complete satisfaction, and we will work diligently to resolve any concerns.

7. Can you retrieve data from a damaged device?
Yes, in most cases, we can recover data from damaged devices. Our technicians utilize specialized tools and techniques to retrieve important data, such as photos, documents, and contacts. However, please note that data recovery is not guaranteed in all situations, especially in severe cases of physical damage.

8. Do you offer on-site repairs?
Currently, we do not offer on-site repairs. All repairs are performed at our well-equipped tech repair center, where we have the necessary tools and expertise to provide high-quality service. You can drop off your device at our center, and we will ensure a timely repair.

We hope these FAQs have addressed your initial concerns. If you have any further questions or require additional information, please do not hesitate to get in touch with our customer support team. We are committed to providing you with exceptional tech repair solutions and look forward to assisting you with your repair needs!

Parts Promise & Warranty

At Pixel Tech Repair, we take pride in our work and want to make sure that you're happy with the results. That's why we offer a parts promise policy and have a Lifetime labour warranty on all standard repairs. We strive to only use brand new, genuine parts, but if those aren't available, we'll make sure to use the highest quality aftermarket parts from trusted suppliers. And in a pinch, and only with prior permission from you, we'll source the best quality genuine second-hand parts. However, please note that the warranty on parts may vary depending on whether they are new or used and the specific part itself. Rest assured, we'll always do our best to use the best parts available and stand behind our work with our labour warranty. So, if your device is in need of a repair, contact us and let us give it the care and attention it deserves.

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